Peacock Insurance Backed Guarantee

Terms that apply to your Peacock-backed cover

These points summarise how Peacock Insurance–arranged IBGs typically work for roofing clients. Your individual policy schedule and wording are the definitive contract of insurance.

1. Underlying written guarantee — the IBG responds in connection with defects (or other covered items) that are specifically stated as covered by the written guarantee we issue for the insured works. Keep your guarantee certificate with your property file.
2. Cease-trading trigger — a core purpose of an IBG is to protect you if the contractor has ceased trading and cannot rectify a covered defect under that written guarantee. Exact definitions of “ceased trading” and claim conditions are set by the insurer’s policy wording.
3. Workmanship & materials (not storm damage) — the contractor guarantee / IBG route addresses defects in workmanship and materials. Storm, weather and accidental damage are usually matters for buildings / home insurance — we can advise, but they are separate.
4. Policy limits — the maximum payable is typically linked to the contract value stated on the policy schedule. Excesses, exclusions and conditions in the schedule always apply.
5. Building Regulations elements — some IBG wordings may include limited cover for making good certain Building Regulations breaches where the contractor has ceased trading and self-certified eligible roof refurbishment works. Availability depends on the specific policy; we will confirm what was arranged for your job.
6. Registration & completion — cover is arranged for qualifying completed works. We process registration after eligible installations so you leave with recognised paperwork.
7. Insurer acceptance — not every roof or package automatically qualifies. Project value, covering type, contractor criteria and underwriting rules determine whether Peacock can place cover. We confirm eligibility before you rely on an IBG in your decision.
8. How to claim — contact us or the insurer with your guarantee / policy certificate number and evidence of the issue. We will guide you through the process where we remain trading; if we have ceased trading, follow the insurer’s claim instructions on your certificate.

Peacock Insurance Services Limited’s permitted business includes arranging, advising on and helping in the administration of general insurance contracts. You can check their FCA status on the FCA Register (FRN 603863) or by contacting the FCA on 0800 111 678. Peacock’s registered office details and full Terms of Business are published on peacockinsurance.co.uk.